Frequently Asked Questions
It PRODUCTS
Q: What’s the difference between LumiLift™, LumiSkin Wrap™, and LumiSheet™?
A:
It is a 3-in-1 LED neck and jawline massager that helps tighten skin, reduce fine lines, and improve circulation.
It's a collagen-infused overnight peel-off mask that hydrates and firms while you sleep.
It is a single-use collagen sheet mask that deeply hydrates and refreshes tired skin in just 15–20 minutes.
Q: Are your products safe for all skin types?
A: Yes! Our products are designed to be gentle and effective for all skin types, including sensitive skin. If you have specific concerns, we always recommend patch testing first.
Q: How often should I use LumiLift™?
A: For best results, use LumiLift™ 5 minutes per day, 3–5 times per week. Consistency is key to seeing long-term improvement.
Q: Do the masks have fragrance or parabens?
A: No. LumiSkin Wrap™ and LumiSheet™ are free from parabens, sulfates, and artificial fragrances.
SHIPPING & ORDERS
Q: Where do you ship?
A: We offer free worldwide shipping! We currently ship to North America, Europe, the Middle East, Australia, and many more.
Q: How long does delivery take?
A: Estimated delivery time is 7–15 business days, depending on your location. Please allow 24–72 hours for processing.
Q: Can I track my order?
A: Absolutely! Once your order ships, you’ll receive a confirmation email with a tracking link.
RETURNS & REFUNDS
Q: What is your return policy?
A: We offer a 30-day return policy. If you're not satisfied with your purchase, contact us within 30 days of delivery. The item must be unused and in its original packaging.
Q: What if my item arrives damaged?
A: We’ll make it right! Please send a photo of the damaged product and your order number to our support team within 7 days of delivery.
Q: Are your products cruelty-free?
A: Yes! All LumiSkin products are cruelty-free and not tested on animals.
Q: Can I use multiple LumiSkin products together?
A: Yes! In fact, we recommend combining LumiLift™, LumiSkin Wrap™, and LumiSheet™ as part of your weekly glow-up routine for best results.
